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Organisation Development & Culture Change
Here’s some examples of programmes I’ve designed and run for clients as well as some success stories:
Valuing Difference & Conflict
The Business of Customers
Great Problem Solving & Effective Decision Making
Successfully Managing Yourself & Others Through Change
Instilling Continuous Improvement Ethos for Supervisors
Encouraging & Developing Creativity & Innovation
Power & Authority – “The Good, the Bad & the Ugly”
Successfully Managing Yourself & Others Through Change
Characteristics of successful change
Effects of change on individuals & differing reactions to change
Effects of imposed change & gaining buy-in
Enabling learning & change – building in resilience
Change fatigue, cynicism & stress
Leading through change & dealing with objections, criticisms & “no”
Planning, implementing & managing change
Gaining support, energy & commitment
Instilling Continuous Improvement Ethos for Supervisors
Continuous improvement – why bother?
Defining, using & improving processes
Involving the right people
Proving continuous improvement is working
Effectively managing & encouraging continuous improvement at individual & team level
Measuring improvements & adjusting performance
Encouraging & Developing Creativity & Innovation
Exploring creativity & innovation – is there a difference?
Taking a lead in guiding & facilitating creativity
Creativity & problem solving
Originating ideas – daring to dream
Applying ideas
Adapting ideas into pragmatic, elegant solutions
Power & Authority
“The Good, the Bad & the Ugly”
Impact of power – levers & types
Motivation – the appropriate use of power & authority
Legitimate use of power & authority
Toxic power & authority
Behaviours & skills required
Managing the Vision and purpose of change
Inspiring others
Analysing the culture & defining what it needs to be
Developing & sustaining trust
Involvement & empowerment
Valuing Difference & Conflict
How conflict affects individuals
Building trust & rapport
Achieving Win-Win solutions
Causes of disagreements & conflict
Consequences of ignoring / not dealing with conflict effectively
Dealing with difference & conflict effectively
The reality of work & responsibility for conflict resolution
Valuing difference in teams, building better ideas & commitment
The Business of Customers
Why customers are important – both internal & external
Customer management strategies
Managing customer service strategy
Great Problem Solving & Effective Decision Making
Manager as problem solver – tips, techniques & behaviours
Identifying & creatively solving problems – means & methods
Pivotal point – turning problem solving into decision making
Exploring decision-making preferences
Structural characteristics of decision making
Taking action & the risk element!
Developing agents and advocates of change
Influencing, persuading and negotiating
Attending to the needs of others
in times of change
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